Last Updated: 21-04-2026

At Niani Silk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you use our website, create an account, place an order, subscribe to updates, or contact us.

This information may include:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party payment providers)
  • Order history
  • Communication preferences
  • IP address
  • Browser type and device information
  • Website activity and usage data

2. How We Use Your Information

We use the information we collect to provide and improve our services, process orders, and enhance your experience with Niani Silk.

We may use your information to:

  • Process and fulfill orders
  • Communicate order updates and customer support responses
  • Respond to inquiries and requests
  • Improve website functionality and user experience
  • Send promotional emails or marketing communications (where permitted)
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal or regulatory obligations

3. Payment Information

Niani Silk does not store or directly process full payment card details on its own servers unless explicitly stated. Payments made through our website may be handled by secure third-party payment gateways.

Please note:

  • Payment information is subject to the privacy and security practices of the relevant payment provider
  • We encourage users to review the policies of any third-party payment processor used on our website

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with:

  • Payment service providers
  • Shipping and delivery partners
  • Website hosting or technical service providers
  • Analytics and performance tools
  • Legal, regulatory, or law enforcement authorities where required by law

Any third-party service providers are expected to handle your information responsibly and only as needed to support our business operations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, personalize your experience, and understand how visitors use our website.

Cookies may help us:

  • Remember your preferences
  • Keep items in your cart
  • Improve website performance
  • Analyze website traffic and usage patterns
  • Support marketing and advertising efforts where applicable

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer service needs
  • Maintain business and transaction records
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes or enforce our policies

Once information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online platform or method of electronic transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where legally permitted
  • Opt out of promotional communications
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

9. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional content, we may send you updates about new products, offers, or brand news.

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in the email
  • Contacting us directly using the details below

Please note that even if you opt out of marketing communications, we may still send important service-related messages, such as order confirmations or account-related notices.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. Niani Silk is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any external websites you visit through links on our website.

11. Children’s Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete that information.

12. Changes to This Privacy Policy

Niani Silk may update this Privacy Policy from time to time to reflect changes in our practices, website features, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details below:

Email: info@nianisilk.com

Website: nianisilk.com